Terms & Conditions

Payments for Services & Refunds

 

Payment for cleaning services is due in full at the time of service unless other arrangements have been made. We currently utilize Wix payments to secure and process your credit card information. If you will be paying by check or cash on a regular basis, and no one is going to be home or in the location of service on the day of your scheduled appointment, payment must be left on the agreed counter. If we arrive to clean and there is no payment, we will contact you immediately. If we are unable to contact you, we will need to reschedule your appointment and you will be charged a $50 travel fee. If client constantly reschedules their appointment, DK Clean Works LLC reserves the right to terminate business with said client.

 

DK Clean Works LLC gladly accepts payment in the following forms: Cash, Personal Check, and Credit Cards. Please make checks out to DK Clean Works LLC. Should a check be returned, a $35.00 Returned Check Fee will be added to your account. DK Clean Works LLC does not accept post dated checks.

 

All initial, deep, one-time, move in/out and seasonal cleanings are based on a flat rate.

Regular Clients- If paying by check or cash on a regular basis, please leave all payments for services on the agreed counter. We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 12 hours of your service, and we will either return to re-clean the area/areas you are dissatisfied with at no additional cost to you or we will refund you a percentage of the total cleaning costs upon verbal and written agreement. 

 

Any costs for additional services requested by client that are not on the original agreement will be added to the original quote. Customer will need to contact our office before we can authorize our cleaning tech to do the additional service. 

 

In the event a payment arrangement was made and an invoice was sent, DK Clean Works LLC will not  charge a late fee for any amounts which are not paid when due. We believe in honesty and good faith and will extend this courtesy as long as its not abused. These terms do not apply to contracts containing a NET 30 payment agreement. 

 

If client is constantly late on payments, DK Clean Works LLC reserves the right to terminate business with said client.

 

NET 30 payment contracts must be paid within 30 calendar days of when the invoice is received. If payments are not received and paid in full by the thirtieth day, a late fee of 2% will be added to the original invoice. This courtesy will be extended for 30 additional days before any legal actions are taken. 

 

Tipping

 

Gratuity is not required but always appreciated for a job well done. If you choose to do so, please leave tip separately from cleaning payments.

 

Skipped Cleanings & Cancellations

 

As a client, a part of what you pay for is a consistent spot on our schedule. Any gaps in regular service MAY increase your rate for any additional time needed in order to bring your home back to maintenance level. 

If client constantly reschedules their appointment, DK Clean Works LLC reserves the right to terminate business with said client. If the cancellation was done by DK Clean Works LLC, there will be no additional cost added to your invoice. 

 

Arrival Day/Time

 

Given that each location that we clean varies in the amount of time it takes to clean, we can not guarantee an exact arrival/ departure time.

 

There will generally be 1 – 2 Cleaning Techs assigned to your location of service. Given how scheduling works, we are unable to guarantee the same Cleaning Tech each visit. DK Clean Works LLC makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.

 

We recommend that the house or location of service is unoccupied during the time of cleaning. This way we can be the most efficient and give the best rate possible. We understand this may not always be possible and it would just need to be something to be discussed before setting up service. For example, if a client has a home office and is on conference calls, we would need to arrange our cleaning visits around that since we wouldn't be able to run the vacuum cleaner during that time.

 

Pets

 

DK Clean Works loves them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.

 

Valuables

 

Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:

 

Client hereby releases DK Clean Works LLC from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if DK Clean Works LLC may have caused the need for repair or replacement.

 

Accidents are bound to happen sometimes. We do our best to prevent this and effective communication is very important.

 

1. We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.

 

2. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 12 hours of discovery.

 

3. We take responsibility for our cleaning techs and their actions. Our policies are designed to help minimize risks. We will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.

 

To ensure the best quality of service and best rates, DK Clean Works LLC uses our own cleaning supplies and equipment. You may supply any additional cleaning supplies or solutions at your own discretion.

 

Service Limitations

 

a). We do not climb higher than a 2-step ladder

 

b). We cannot move furniture over 15 lbs but will try to reach a visible place with an extension duster

 

c). If an area in the service location is considered or has the potential to be considered a biohazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).

 

It is to the clients advantage to have all areas picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At DK Clean Works LLC, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning (for example toys, paperwork on desks, pens, coins, clothing items, etc…), our team will clean around those areas and you will be notified.

 

Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. If we come into a location of service that requires this type of cleaning we will skip the affected rooms. We do ask to be informed beforehand if this may be an issue.

 

Entry to Location of Service

 

DK Clean Works LLC has four different options to choose from so that your cleaners have entry into your home, office or location of service.

 

1). Client may opt to not give a key to the company and be at the location of service on their day of cleaning. Because we cannot give an exact time, the client must be at the location of service during their specific time frame to let the cleaners in/out. If no one is present when the cleaners arrive, we will contact you. If we are unable to contact you, we will need to reschedule your appointment and you will be charged a $50 travel fee.

 

 

2). Client can choose to provide a code to keyless door entry.

 

3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases DK Clean Works LLC from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.

 

4.) Client can choose to provide DK Clean Works with a physical key to access cleaning location upon agreement. 

  

Price Increases

 

DK Clean Works LLC reserves the right to adjust client rates at any time. You will be notified prior to any price increases.

 

Employee Solicitation

 

When entering into an agreement for services with DK Clean Works LLC, you agree not to solicit for hire any staff member introduced to you by DK Clean Works LLC for any cleaning services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable to DK Clean Works LLC immediately upon employing our staff for any services to your home/ business. Your cleaner (s) will also be immediately terminated.

 

Digital Media

 

Occasionally we like to take before and after pictures of your home, office, or location of service. Interior pictures will be for our reference only and will not be published without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, office or location of service, we will contact you directly before doing so. Exterior pictures of your home, office building, or location of service we would like to use for possible advertisement on such places like our website, Facebook, Porch.com and so forth. If we decide to use any exterior images of your location of service, we may contact you as a courtesy but is not required. At no point will any image include images of any person living in the home. We do respect your right to privacy.

 

Please do not hesitate to give us a call if you need further clarification on any of our policies. We clean all spaces with as much care and respect as possible. When we fail, we seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to give you the freedom of a clean space.